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If your facility is dealing with a suspected gastroenteritis (vomiting and diarrhoea) outbreak please submit the form below to notify public health. We can then provide guidance on how best to stop the outbreak and prevent further illness amongst staff and residents.

You should submit this form if:

  • There are two or more cases of acute gastroenteritis in 48 hours at your aged residential care facility
  • There are two or more cases of acute gastroenteritis linked to a common source (i.e. a specific meal) or event that took place (e.g. a celebration event) at your aged residential care facility

We will aim to respond to you within one working day. For urgent queries please call (09) 623 6400 and ask for the Health Protection Officer on duty.

Independent living services are not required to notify public health of a gastroenteritis outbreak.

INFORMATION AND ADVICE

For personal health advice residents can contact their doctor (or onsite facility doctor), their usual health care provider or Healthline on 0800 611 116.

Managing winter respiratory illnesses: 

SERVICES OUTSIDE OF AUCKLAND

If you're based outside of the Auckland region, please contact your local public health service for support and guidance.

In Te Tai Tokerau - Northland you can contact public health on 09-4304100. For general enquiries email enquiriespublichealth@northlanddhb.org.nz. For the on call HPO email oncallhpo@northlanddhb.org.nz.

Outbreak notification form

Centre details

Centre name

Contact name

Phone number

Centre postal address

Total number of staff

Total number of residents

Information on the outbreak

What is the illness, or suspected illness?

What are the main symptoms people have?

Have any stool (poo) samples been submitted to labs for testing?

Is your illness register up to date?

When did the first resident or staff member develop symptoms?

How many residents have reported sickness?

How many staff have reported sickness?

Has anyone with symptoms been given a diagnosis?

Has anyone linked to the outbreak been hospitalised?

Has anyone linked to the outbreak died?

Is the outbreak confined to a certain part of your facility? If so, which part(s)?

Outbreak support and control

What steps have you taken to control the outbreak? (i.e. extra cleaning of bathrooms, surfaces, linen and bedding, soft furnishings)

Have you increased hand washing at your centre? (i.e. before and after meal times; staff and visitors on arrival to the centre)

Are staff with symptoms required to stay away from your centre? If so, how long for?

Are residents with symptoms isolating (as far as is practically possible)?

Have you provided information on the outbreak to residents and their visitors?

Have you taken any other actions to control the outbreak?

What cleaning products do you use?

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AUCKLAND OFFICE

PHYSICAL ADDRESS
Building 15
Greenlane Clinical Centre
Greenlane, Auckland

POSTAL ADDRESS
Level 2, Building 15
Cornwall Complex
40 Claude Road,
Greenlane 1051
Auckland

All Hours Phone (+64 9) 623 4600

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WHANGĀREI OFFICE

PHYSICAL ADDRESS
16-24 Commerce Street Whangārei, 0148

POSTAL ADDRESS
Commerce Central, Private Bag 9742, Whangārei, 0148

094304100

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FOR ALL OTHER INFORMATION PLEASE CONTACT 
THE ARPHS ON-CALL ASSESSMENT AND MANAGEMENT TEAM ON PH (09) 623 4600

For health advice call Healthline for free anytime on 0800 611 116