When to contact ARPHS

There are lots of organisations and agencies involved in promoting and protecting the health of Auckland's population. 

This page lists some of the key bodies and their responsibilities. 

For questions about your personal health or vaccinations, call Healthline at 0800 611 116 (24 hours,) or your GP.

Contact us

Logo - Auckland CouncilAuckland Council 

Auckland Council services include noise control, air quality, safe foods and environments. 

  • Auckland emergency management
  • Cemetery inquiries
  • Fluorescent lights
  • Food premises and public pools
  • Complaints about noise and air quality
  • Methamphetamine property contamination.
  • Safe swim information
  • Sightings of toxic sea slugs or jellyfish

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Logo - Ministry of HealthMinistry of Health

NZ government’s principal advisor on health and disability services. They administer the funding of health services, implement, administer and enforce relevant legislation and regulations, provide health information and advice, develop policy and monitor health services. 

  • Bed bugs
  • Chicken Pox
  • Cockroaches
  • Contaminated land
  • Eligibility for health services
  • Glandular fever
  • Hand, foot and mouth
  • Head Lice
  • Licensing of rest homes
  • Mercury spills
  • Mould and moisture
  • MRSA
  • Radiation safety
  • Ringworm
  • Scabies
  • Scarlet fever
  • Sea lice
  • Slapped cheek
  • Special medicines authority
  • Unflued gas heaters
  • Vertebrate toxic agents

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  Health Navigator

  • Chickenpox
  • Dust mites
  • Erythema infectiosum
  • Fifth disease
  • Glandular fever
  • Hand, foot and mouth disease
  • Head lice
  • Impetigo
  • Infectious mononucleosis
  • Molluscum contagiosum
  • MRSA
  • Pityriasis rosea
  • Ringworm
  • Scabies
  • Shingles
  • Slapped cheek disease
  • Strep throat
  • Toxoplasmosis

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Logo - WatercareWatercare

Watercare is an Auckland Council controlled organisation that provides water and wastewater services in the Auckland region.

  • Greywater
  • complaints about drinking water
  • to report a sewage or storm water overflow.

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Logo - SafeTravelSafeTravel

Official advice for New Zealanders living and travelling overseas.

  • Risk of travelling.
  • Travel vaccines

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Logo - Ministry for Primary IndustriesMinistry for Primary Industries

The Ministry for Primary Industries is the public service department of New Zealand charged with overseeing, managing and regulating the farming, fishing, food, animal welfare, biosecurity, and forestry sectors of New Zealand's primary industries.

  • Algal blooms and shellfish biotoxin alerts
  • Food product complaints
  • Mosquito sightings
  • Surveillance

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Logo - Ministry of EducationMinistry of Education

The Ministry of Education is the government’s principal advisor on the education system. Their role includes funding of pre-school services, schools and tertiary providers, supporting school functions, licensing of early childhood education providers, developing policy and monitoring of education services.

  • for information on the process of early childhood education centre (ECEC) licensing
  • complaints about schools and ECECs.

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Logo - WorkSafe NZWorkSafe NZ

WorkSafe is New Zealand’s primary workplace health and safety regulator with three key roles: regulatory confidence, harm prevention, and system leadership.

  • Asbestos: working with it; disposing of it; residential landlords; licence holder register
  • Authorised disposal sites
  • Electrical and gas event notifications
  • Injury, illness or incident at a workplace

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Logo - MedSafeMedSafe

The New Zealand Medicines and Medical Devices Safety Authority is a business unit of the Ministry of Health, responsible for the regulation of medicines and medical devices in New Zealand.

  • Adverse reactions to medicines 
  • Dietary supplements: queries, importing 
  • Medicines Act 1981 and Regulations 1984
  • Therapeutic products: medicines, medical devices, controlled drugs used as medicines

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Logo - Environmental Protection AuthorityEnvironmental Protection Authority (EPA)

The government agency responsible for regulating activities that affect New Zealand's environment.

  • 1080
  • Aerosols
  • Applications and permits
  • Fireworks
  • Hazardous substances
  • Spa and pool chemicals

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For health advice call Healthline for free anytime on 0800 611 116